2135 Privacy Policy — Malaysian User Information Protection
This policy explains how 2135 collects, uses, stores, and protects the personal information of users on our platform. Please read it carefully before using our services.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the 2135 platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected includes:
- Account information: Full name, phone number, email address, date of birth, and login details provided during registration.
- Payment information: Transaction details in MYR (RM), payment methods used such as FPX or TNG eWallet, and deposit and withdrawal history. We do not directly store credit card numbers or sensitive payment details — these are processed through recognised payment providers.
- Device and browser information: IP address, device type, operating system, browser type, and other technical data automatically transmitted when you access the platform.
- Usage data: Pages visited, searches performed, bets placed, session duration, and other interactions with the platform for service improvement purposes.
- Cookies: Session data and user preferences stored via browser cookies to enhance the overall experience.
2. How We Use Your Information
Information collected by 2135 is used solely for legitimate purposes directly related to platform operations. The primary purposes are as follows:
- Creating and managing user accounts, and verifying identity for security purposes.
- Processing deposits, withdrawals, and financial transactions in MYR.
- Providing effective customer support and resolving any technical or transactional issues.
- Complying with legal requirements, including anti-money laundering (AML) and know your customer (KYC) compliance.
- Sending notifications related to your account, transactions, or changes to platform policies.
- Analysing usage patterns to improve the interface and overall user experience.
- Identifying and preventing fraud, account misuse, and activities that violate our terms of service.
2135 does not use user information for third-party marketing without the user's explicit consent.
3. Cookies & Session Tracking
2135 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device by your web browser.
Several types of cookies are used:
- Session cookies: Required to maintain your login state during an active session. These cookies are automatically deleted when the browser is closed.
- Preference cookies: Saving preferences such as display language and interface settings for a more convenient experience on return visits.
- Analytics cookies: Collecting aggregated usage data (without personally identifiable information) to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect login functionality and your overall experience on the platform.
4. Data Storage, Security & Third-Party Sharing
Storage and Security
2135 stores user data on servers protected to industry security standards. All data transmitted between users' browsers and our servers is secured with SSL/TLS encryption. Passwords are stored in encrypted (hashed) form and cannot be read even by internal platform staff.
Data is retained for the duration the account remains active and for as long as required by law or legitimate operational purposes. Following account closure, information that is no longer needed will be deleted in accordance with our internal retention policy.
Third-Party Sharing
2135 does not sell or rent users' personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:
- Payment service providers that process RM transactions on behalf of 2135, subject to confidentiality agreements.
- Regulatory authorities or law enforcement when lawfully required under applicable Malaysian law.
- Technical service providers that support platform operations, with access limited strictly to what is necessary.
All third parties involved are bound by confidentiality obligations and are prohibited from using the information for any other purpose.
5. User Rights & How to Contact Us
Right to Access, Correction and Deletion
As a user of the 2135 platform, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold in relation to your account.
- Right to Correction: If the information we hold about you is inaccurate or outdated, you have the right to request a correction via your account settings or by contacting support.
- Right to Deletion: You may request deletion of your personal information by closing your account. However, we may be required to retain certain records in accordance with applicable legal obligations.
- Right to Object to Processing: You may object to the use of your data for specific purposes by contacting us directly.
Privacy Policy Updates
2135 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices or legal requirements. Users will be notified of any significant changes through the platform. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Us
For any privacy or data protection enquiries, requests, or complaints, please contact our team at:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. Please include your relevant account details to help us process your request more efficiently.
